Refund policy
Return & Refund Policy
We want you to love everything you order from AmberCoastal. If something isn't right, we're here to help.
Returns We accept returns within 30 days of delivery. To be eligible, items must be unused, unwashed, and in their original condition with all tags attached.
To initiate a return, please contact us at artelement.com@gmail.com with your order number and reason for return. We'll provide return instructions within 1–2 business days.
Non-Returnable Items The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Items marked as non-returnable at the time of purchase
Refunds Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping charges are non-refundable.
Exchanges We don't offer direct exchanges at this time. If you'd like a different item, please return the original and place a new order.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 7 days of delivery at artelement.com@gmail.com with a photo and your order number. We'll resolve it promptly.
Late or Missing Refunds If you haven't received your refund after 10 business days, please check with your bank first, then contact us at Artelement.com@gmail.com